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Shipping policy
Shipping Policy
Last updated: 28 April 2026
At Biovara Labs, we aim to process and dispatch orders as efficiently as possible while maintaining suitable handling standards for research products.
By placing an order with Biovara Labs, you agree to the shipping terms outlined below.
Research Use Only
All products sold by Biovara Labs are supplied strictly for in vitro laboratory research purposes only.
Products are not intended for human use, veterinary use, medical use, diagnostic use, therapeutic use, food use, supplement use, cosmetic use, personal consumption, or performance enhancement.
Age Restriction
You must be 18 years or older to purchase from this website.
By placing an order, you confirm that you are at least 18 years old and legally permitted to purchase research products in your jurisdiction.
Order Processing
Orders are usually processed within 1–3 business days, excluding weekends, public holidays, or unexpected delays.
Processing times may vary during busy periods, product restocks, courier delays, or operational disruptions.
Once an order has been processed or dispatched, it may not be possible to cancel or amend it.
Shipping Times
Shipping times are estimates only and are not guaranteed.
Estimated delivery times may vary depending on your location, courier service, customs processing, public holidays, weather, and other factors outside our control.
Biovara Labs is not responsible for courier delays once an order has been dispatched.
Shipping Costs
Shipping costs are calculated and displayed at checkout where applicable.
Shipping fees may vary depending on destination, order size, courier service, and available delivery options.
Any free shipping offers, if available, may be subject to conditions or minimum order values.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Biovara Labs is not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping details provided by the customer.
If a parcel is returned to us due to incorrect address details, failed delivery attempts, or failure to collect the parcel, additional shipping fees may apply to resend the order.
Tracking Information
Where available, tracking information will be provided once your order has been dispatched.
Tracking updates are controlled by the courier and may take time to appear after dispatch.
Lost, Delayed, or Damaged Parcels
If your parcel appears delayed, lost, or damaged, please contact us as soon as possible at:
Please include your full name, order number, tracking number, and a description of the issue.
For damaged items, clear photos of the product, packaging, and shipping label may be required.
Delivery Issues
Biovara Labs is not responsible for delivery issues caused by:
Incorrect or incomplete shipping information
Courier delays
Customs delays
Failed delivery attempts
Failure to collect a parcel
Weather events
Public holidays
Local delivery restrictions
Events outside our reasonable control
International Shipping
Where international shipping is available, customers are responsible for ensuring that products can legally be imported, purchased, possessed, and used in their country, state, territory, or region.
Biovara Labs is not responsible for customs delays, import restrictions, rejected parcels, seized goods, duties, taxes, or fees charged by customs or local authorities.
If an order is refused, returned, delayed, or seized due to customs or import restrictions, Biovara Labs may not be able to provide a refund.
Customs, Duties, and Taxes
International customers may be required to pay customs duties, taxes, import fees, or handling charges.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.
Biovara Labs has no control over customs charges or import decisions.
Storage and Handling After Delivery
Customers are responsible for following all storage and handling instructions after delivery.
Products should be stored according to the product label or product description. Some products may require refrigeration, protection from light, or careful handling.
Biovara Labs is not responsible for product degradation caused by delayed collection, incorrect storage, mishandling, or exposure to unsuitable conditions after delivery.
Compliance
By placing an order with Biovara Labs, you confirm that:
You are at least 18 years old
You are legally permitted to purchase and receive the products in your jurisdiction
The products will be used strictly for research purposes only
You will follow all applicable laws, regulations, and safety procedures
You accept responsibility for import, customs, storage, and handling requirements
Contact Us
For shipping enquiries, please contact us at: